1. Scope
These Terms and Conditions govern all consultations, services, and interactions provided by Holistic and Compassionate, operated by Geneviève Mendes. By booking a consultation, the client acknowledges and agrees to these terms.
2. Services
Holistic and Compassionate provides holistic health consultations, including stress management, emotional support, sleep guidance, and wellness coaching. All services are non-invasive, complementary, and educational. They do not replace medical diagnosis or treatment.
3. Booking and Payment
All consultations must be booked in advance through the website, email, or phone. Payment is required at the time of booking unless otherwise agreed in writing. Accepted payment methods: [List your methods, e.g., credit card, PayPal, bank transfer].
4. Cancellation and Rescheduling
Clients may cancel or reschedule appointments at least 24 hours in advance without penalty. Cancellations or reschedules made less than 24 hours before the scheduled consultation may be subject to a full consultation fee. Holistic and Compassionate reserves the right to cancel or reschedule appointments in case of emergency or unforeseen circumstances, with full reimbursement if payment was already made.
5. Confidentiality
All personal information shared during consultations is confidential and will not be disclosed to third parties without the client’s written consent, except as required by law.
6. Health Disclaimer
Consultations are intended for general wellness and educational purposes. Holistic and Compassionate and its practitioners are not medical doctors and do not provide medical diagnoses or treatments. Clients should consult their healthcare provider for any medical conditions. By using our services, clients acknowledge that results may vary and Holistic and Compassionate cannot guarantee specific outcomes.
7. Client Responsibilities
Clients agree to provide accurate and complete information regarding their health, lifestyle, and any medical conditions. Clients are responsible for following any advice or guidance given during consultations and are encouraged to consult licensed medical professionals for medical concerns.
8. Limitation of Liability
Holistic and Compassionate and its practitioners shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of services, including loss, injury, or health complications. Liability is limited to the amount paid for the consultation.
9. Intellectual Property
All materials, including documents, guides, and resources provided during consultations, are the property of Holistic and Compassionate. They may not be reproduced, shared, or distributed without prior written consent.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by French law. Any disputes arising from consultations or services will be subject to the exclusive jurisdiction of the competent French courts.
11. Changes to Terms
Holistic and Compassionate reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or on the website. Continued use of services constitutes acceptance of the updated terms.